Returns
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SAFETY FIRST
We are committed to ensuring a 100% Purchase Protection to customers by offering them genuine products, robust & secure payment gateways and easy returns for items purchased on Magic Of Thread.
EASY RETURNS
Looking at returning/exchanging your product? It’s simple. You have to raise a return request within 7 days of delivery of the product.
HOW CAN I RAISE A RETURN REQUEST?
Please reach out to support within 7 days of order delivery. Our customer support team will get back to you within 48 hours of receiving the request.
WHO PAYS THE SHIPPING CHARGES FOR RETURNED PRODUCTS?
We offer a pick-up facility for locations which are serviceable by our logistics partners. Our logistics partner will pick up the return package in 2 - 5 business days from the date the request was placed.
If the reverse pick-up option is not available at your location, you can self-ship the products to us by any reliable courier service after raising a return request. Please pack the products and ensure that it is unused and unwashed and all the tags are intact. The return courier charges will be reimbursed by us.
HOW MUCH TIME DOES IT TAKE TO GET MY REFUND?
The refund will be initiated within 48 hours of approval from the returns team. The refund takes between 3 to 5 working days to reflect in your account.
CAN I GET AN EXCHANGE FOR THE PRODUCTS PURCHASED ON SALE/OFFER?
Yes, Products purchased during sale/offer will be eligible for an exchange.
Reach out to our customer support team for further assistance.
HAPPINESS GUARANTEED
If you have a problem we will solve it. Just reach out on our customer support number.